Love Letters FAQs

How soon will my order ship?
Typically, your order will ship within 5-7 business days after you place it. Sales and promotions may affect ship time. If an item you ordered is on backorder or out of stock, we will send you an email notification within 5-7 days to let you know and issue a refund if necessary. Once your order is fulfilled and shipped, you receive an email with tracking information.

My order shows delivered, but I don't have it yet. What do I do?
Don't worry! In most cases, we’ve found that this happens because carriers will mark a package as "delivered" when it is still actually "out for delivery." Usually, the order will arrive by the next day.

How do your t-shirts fit IRL?
The majority of our tee shirts are unisex and true to size.

There are size and fit notes on all product descriptions, sizing recommendations, as well as the model's true size and size she is wearing.

Do you provide return labels for returns/exchanges?
We do not provide return labels at this time. Instructions for returns/exchanges, as well as the shipping address for returns/exchanges can be found at https://www.shoploveletters.com/pages/return-policy.

Shipping costs for returns and exchanges are the customer's responsibility.

Can I change or cancel my order after I've placed it?
If we haven't already fulfilled the order, then it can be cancelled. If you’d like to change an order we recommend requesting a cancellation and placing a new order due to the fact that we aren't able to charge/refund for any pricing difference from the original order. If you would like to exchange the order for a different size please contact us at orders@shoploveletters.com.

Any cancellation or change requests can be directed to orders@shoploveletters.com.