20% OFF SITE-WIDE WITH CODE MEMORIALDAY PLUS FREE SHIPPING ON ORDERS OF $100 OR MORE!

How soon will my order ship?
Typically, your order will ship within 24 to 72 hours after you place it. If an item you ordered is on backorder or out of stock, we will send you an email notification within 3 days to let you know and issue a refund if necessary. Once your order is fulfilled and shipped, you receive an email with tracking information.

My order shows delivered, but I don't have it yet. What do I do?
Don't worry! In most cases, we’ve found that this happens because carriers will mark a package as "delivered" when it is still actually "out for delivery." Usually, the order will arrive by the next day.

How do your t-shirts fit IRL?
The majority of our tee shirts are unisex and true to size.

There are size and fit notes on all product descriptions, sizing recommendations, as well as the model's true size and size she is wearing.

Do you have a store?
We do! Come see us on the first floor of The Painted Sofa at 1331 Union Ave, Kansas City, Missouri, 64101. Store hours are Wednesday-Saturday 10am-4pm and Sundays 11am-4pm.

Please note that not all website items are available at the store, and also that our store carries some items unavailable online.

Can I exchange/return an item I bought online at the store?
Only items purchased at the store can be returned or exchanged at the store. The store has a different order/inventory system than we do online, so we are unable to issue refunds/exchanges from online purchases at the store.

Online returns and exchanges can be done via mail. Easy instructions can be found at https://www.shoploveletters.com/pages/return-policy.

Do you provide return labels for returns/exchanges?
We do not provide return labels at this time. Instructions for returns/exchanges, as well as the shipping address for returns/exchanges can be found at https://www.shoploveletters.com/pages/return-policy.

Shipping costs for returns and exchanges are the customer's responsibility.

Can I change or cancel my order after I've placed it?
If we haven't already fulfilled the order, then it can be cancelled. If you’d like to change an order we recommend requesting a cancellation and placing a new order due to the fact that we aren't able to charge/refund for any pricing difference from the original order. If you would like to exchange the order for a different size please contact us at orders@shoploveletters.com.

Any cancellation or change requests can be directed to orders@shoploveletters.com.